If your Outreach or Salesloft sequences/cadences are not appearing in the Prospect side panel when you click the banner at the top, this is typically caused by a sync or connectivity issue. Please follow the steps below to resolve it:
Option 1: Check your sequences/cadences status
Go into Outreach or Salesloft.
Make sure the sequence/cadence you’re looking for is set to Active.
Inactive sequences will not appear inside Prospect.
Option 2: Refresh the integration connection
In the Prospect side panel, click the Outreach/Salesloft icon on the top right.
Toggle the connection Off and close the Prospect side panel
3. Next, open the Prospect side panel and click the Gear icon (⚙️) in the top right of the side panel.
4. Select Outreach/Salesloft and click Connect to re-establish the integration.
This will refresh your connection and usually resolves any sync issues.
After these steps, your sequences/cadences should appear as expected.
If you’re still not seeing them, drop us a note at support@tryprospect.com and we’ll get it fixed for you quickly.